Conduct a trend analysis and develop projections for program participation levels to drive future facility renovation and development.

Attendance and registration report is in development and will be basis for analysis. Scheduled for presentation to Park Board in May.

2007-2008

Conduct a needs assessment of community sports organizations using park district athletic fields to drive future development/ renovation of sports fields

Hold
Need funding

Finalize and approve Categories of Park Services and District Financial plan.

Complete- Board approved

Develop/update a set of financial policies to guide decision making (use of TIF, use of rollover bonds, allocation methodology of G&A, bond refinancing guidelines, fund balance goals, etc.).

Financial plan has been approved by the Board for the use of TIF and rollover bonds.

Develop business plans for each major program area predicated on the “Categories of Park Services” parameters.

See specific results for functional areas below

Develop and implement Aquatics business plan.

2007-2008

Initial draft has been prepared and being reviewed. Tentatively scheduled for Board review in March

Develop and implement Ice Center business plan

Complete

Develop and implement Glenview Park Golf business plan.

Working with the facility management, accounting and marketing to develop plans for golf and food service ops. More research required for this.

Investigate the feasibility of a cooperative agreement with the Village of Glenview for the operation and management of Gallery Park

Initial discussions have taken place. Further discussions on hold until GPD has one year of operational experience with Tyner. Further discussions will resume in 2009.

Assist Village in planning best use for Navy property

Ongoing discussions with Village, School District and Park District on the public use land

Re-evaluate and update school/park agreements

Slated to begin in 2008-2009

Develop and implement a communication plan to residents on the many benefits of new cooperative efforts with Village and affiliates

2007-2009

Ongoing project but 2007-2008 initiatives have been met--recent projects: maximized tie-in/sponsorship opportunities with Glen Town Center for Cinderella Ball, 3v3, preschool; member of community group promoting Green for Good during month of April w/Library, Glen Town Center, Kohl's Children's Museum; maximizing opportunities with IDCC with additional sponsorships and shuttle service opportunity and promotional sales items. Cooperative effort with VOG (see 4.9) were communicated effectively.

Explore cooperative efforts with Village related to the development of proposed maintenance facility at Community Park West

Initiatives for 2007-2008 complete. Initial discussions have taken place-no decisions reached. Have also worked cooperatively with the VOG on a temporary road at CPW; Explored snow zone at CPW but determined by VOG to not be necessary at this time. Will explore other opportunities as needs are identified.

Conduct regular meetings with affiliated sports organizations to aid in the planning and delivery of services

Staff liaisons attend regular Board meetings for AYSO and GYB, part of CPW II planning.

Review and update the methodology for addressing facility overhead when determining program pricing using the “Categories of Park Services” guidelines.

Began researching topic. Obtained feedback from several other districts on their methodology.

Conduct a program audit/analysis and expand programs where needed with special emphasis for specific populations in community (teens, ethnic, economic, single/working parents, etc.)

Conducted 27 new programs during first year of operation at Air Station Prairie; Co-sponsor of Our Climate matters; new special events at Wagner Farm; Took over and enhanced Farmer's Market

Identify and implement operating efficiencies

Planned initiatives for 2007-2008 have been completed. A list of cost savings and efficiencies was handed out at October Park Board Meeting

Provide a centrally managed, convenient, "customer friendly" registration, facility scheduling and membership purchasing operation

Initiatives planned for 2007-2008 have been completed. On-line registration for camp deposits; e-mail household numbers to past registrants each season for ease in registration and to avoid phone calls

Finalize and implement customer service standards and hold team members accountable

Developed a District-wide Customer Service Team to work on customer service items

Ensure that during core business hours, the main phone number at each facility will be answered by a "live" person

Implementation of new phone system allows for more flexibility. Expanded coverage for Admin Office by using features that allow Park Center to answer Admin calls. Other facilities have adjusted call flows as applicable to increase coverage. All key phones implemented a feature to opt out of voice mail to reach a staff member

Develop a customer service employee team to identify and address recurring customer service issues, operational efficiencies, procedural recommendations, training opportunities, etc.

2007-2008

Customer Service Team is now in place and starting to work on customer service items.

Implement updated emergency operating plans and train employees on them

Training has taken place at all major facilities

Update all policy manuals, ordinance codes and training manuals to reflect current practices

Several groups of administrative policies have been sent to the Board and approved.

Update and publish Park Ordinance Code Book

Distributed to staff, police, fire and school districts

Develop and conduct random surveys of customer satisfaction and needs, analyze results and communicate for future improvement opportunities

Surveys planned for 2007-2008 have bee completed and included outdoor pools, golf courses, swimming lessons and camps.

Use third party consultant to assist in development of technology plan

Consultant has reviewed overall plan and involved in phone system evaluation

Evaluate, recommend and implement changes to existing cell phone services

Changes being made as contracts expire

Implement use of PDA/Smart phones for key staff

Executive Director and Division Superintendents have Smart phones

Foster a high level of confidence in the reliability and stability of park district systems

Ongoing project but 2007-2008 initiatives have been completed- Computer hub moved to Park Center to use generator backup if necessary

Centralize server and network hardware

2007-2008

Completed the move of computer hub to Park Center

Implement data back-up using DSL/cable

DSL in place. Working with Cisco on implementation

Create universal standards for effective communication: templates to ensure a consistent message and reliable information are being communicated (voicemail greeting, email signature lines, memo format, meeting agendas, etc.).

Marketing templates have been created for press releases, media alerts, bios

Establish regularly scheduled meetings and training sessions for all levels of staff to foster top-down and bottom-up communication.

Ongoing

Implement semi-annual all FT staff meetings

2 meetings have been held. Next meeting is scheduled at end of fiscal year.

Implement quarterly supervisor / manager meetings

Fast Track Computer Training, Simon Bailey Customer Service, Environmental Training and Team Training

Implement an annual employee opinion survey (year round and seasonal employees), analyze & communicate results, implement changes as necessary.

2007-2008

Surveys developed; PT distributed in Aug; FT in Sept. Analysis completed.

Develop and implement a Glenview Park District branding strategy that includes a tag line, consistent look and feel for materials, signage and logo

Processes, procedures and standardization for marketing pieces has been implemented and brand research project will be implemented in March

Develop/update annual marketing plans and marketing campaigns that are based on business plans with measurable goals for each major facility/program area

Ice center, outdoor pools and both golf course plans are complete

Create a dynamic results-oriented marketing department

Marketing director hired; implemented increased use of market research, realigned staff responsibilities; new marketing initiatives in place; increased cooperative marketing with Glen Town Center & North Shore Tourist Bureau. Developing onscreen advertising at movie theater.

Increase the use of the Internet as a marketing tool including e-brochures, forms, community e-newsletter and regular website updates

Website is updated daily, e-newsletter in place, new website design in process.

Increase marketing research to reach target markets including use of internal data, community surveys, customer surveys, demographic data and focus groups

2007-2008

Outdoor pools, golf courses and camp reports completed and utilizing external research for planning

Develop a recruitment, screening, and training program for all new employees.

Formal summer recruitment program is in place.

Recruitment - Develop a database of local area high schools & colleges for communicating job opportunities.

Data base created- recruiting booths set up in local schools

Recruitment - Flow chart hiring process for FT, PT and seasonal employees and make recommendations for improvement

Several team meetings have been held to document current processes

Screening - Formalize process for ISP criminal background checks

Criminal background checks are completed on all new employees. Conducted an internal audit to assure compliance

Screening - Investigate & analyze time and cost associated with nationwide criminal background checks for all employees.

2007-2008

Investigation has been done and cost/risk assessment is in process